SENIOR CUSTOMER SERVICE EXECUTIVE | HANOI | FULL TIME

SENIOR CUSTOMER SERVICE EXECUTIVE | HANOI | FULL TIME

Key responsibilities:

  • Guide and coordinate the activities of the Customer Services Team, supervise and monitor the Implementation of the working process of the members of team
  • Assist the Customer services staff in solving cases Special arising Answering inquiries, Customer feedback within the scope of charge.
  • Evaluate the performance of customer services staff.
  • Improve and apply the workflow to increase the efficiency and productivity of the customer care department
  • Organize and collect feedback from customers, organize the cause analysis, implementation measures and monitoring the implementation process
  • Updating and managing customer information and data.

Competencies:

  • Qualifications: Bachelor’s degree or equivalent
  • Knowledge: Having 2 year of experience in a similar position (Priority in Cosmetic or ICT)
  • Skills: Good interpersonal skills, good customer service, good negotiation skills, easy-to-hear, non-lisp, stuttered voice and team management experience. Having skills to standardize the content of consulting / answering customers, building an effective customer care process. Ability to aggregate, analyze and report data well. Ability to plan and organize.
  • Attitude: Hard-working, Professional, Detail-oriented

Benefits:

  • Gross salary: 500 – 750 USD (competency – based), 100% Salary for Probation
  • Lunch allowance: 35.000 VND/working day
  • Flexible time: 9AM – 6PM (7,5 hours/day From Monday to Saturday)
  • Fund for Training & Development, Sport activities
  • Bonus based on working performance(quarterly) and Salary review twice a year
  • Personal Healthcare Insurance beside Social and Medical Insurance
  • Teambuilding: from 2-3 times/year, both local and oversea
  • International working environment with foreign colleagues and partners
  • Opportunities for professional training on jobs and skills

Contact:

  • Email: recruitment@ecomobi.com
  • Phone: (+84) 246 6508 238
  • Skype: dinhhue.hr

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