SENIOR CUSTOMER SUCCESS MANAGEMENT | FULL TIME | HCM

SENIOR CUSTOMER SUCCESS MANAGEMENT | FULL TIME | HCM


Key responsibilities:

  • Maintain close contact with merchants and provide training to new members of the merchants
  • Proactively identify opportunities with existing businesses and act as an advisor for clients
  • Be the go-to resource for any questions from merchants regarding the platform and services
  • Address any issues.
  • Work with internal teams to provide feedback on platform based on interactions with clients
  • Up-sale new service (if possible)

Competencies:

  • Qualifications: Bachelor’s degree or equivalent
  • Knowledge: Consultative selling methodologies; Customer Success position in a SaaS/Cloud/advertising agency business
  • Skills: Problem-solving, Multi-tasking, Communication, English
  • Attitude: Professional, Customer-oriented, Detail-oriented

Benefits:

  • Gross salary: 10.000.000 – 15.000.000 VND (competency – based), 100% Salary for Probation
  • Lunch allowance: 35.000 VND/working day
  • Flexible time: 9AM – 6PM (7,5 hours/day From Monday to Friday)
  • Fund for Training & Development, Sport activities
  • Bonus based on working performance(quarterly) and Salary review twice a year
  • Personal Healthcare Insurance beside Social and Medical Insurance
  • Teambuilding: from 2-3 times/year, both local and oversea
  • International working environment with foreign colleagues and partners
  • Opportunities for professional training on jobs and skills

Contact:

  • Email: recruitment@ecomobi.com
  • Phone: (+84) 246 6508 238
  • Skype: dinhhue.hr 
  • Hanoi Office: No 1, Thai Ha street, Dong Da District, Hanoi
  • Hochiminh Office: 1st Floor Area C, 27B Nguyen Dinh Chieu Street, DaKao Ward, District 1, Hochiminh.
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