SOCIAL SELLER CUSTOMER CARE LEADER | FULL-TIME | HANOI

SOCIAL SELLER CUSTOMER CARE LEADER | FULL-TIME | HANOI

Team Purpose:

This is the final stop of the Social Seller optimization chain of the Performance Team. SS Care Center has to understand Social Sellers insight in order to serve them well, keep them close to Ecomobi and maximize their revenue. SS Care Center will work along with the SS Development Team and Marketing Team. 

 

Key responsibilities:

  • To build up Newbie Guidance Script for Social Sellers in the very first time join in Ecomobi Network;
  • To directly discuss and guide SS on daily issues;
  • To understand, analyze and systematize SS persona every month;
  • To build up and maintain SS relationships.

 

Competencies:

Qualifications:  

  • Bachelor’s Degree in related field, or equivalent education and experience;
  • TOEIC 650 or equivalent

Knowledge/Experience: 

  • At least 1 year experience work in Affiliate network
  • At least 1 year experience work as Customer Care with same level
  • Deep understanding about Affiliate Monetizing/MMO. Able to process FB Ads, GG Ads are a plus. 

Skill: 

  • Good at numeric, logical thinking, able to analyze and market research.
  • Good at communication. 
  • Good at English. 
  • Good at Negotiation skill & Problem-solving skill.

Attitude: Responsibility; Can-do attitude; Result-oriented.

 

Benefits:

  • Gross salary: 20.000.000 – 30.000.000 VND (competency – based), 100% Salary for Probation
  • Lunch allowance: 35.000 VND/working day
  • Flexible time: 9AM – 6PM (7,5 hours/day From Monday to Friday)
  • Fund for Training & Development
  • Bonus based on working performance(quarterly) and Salary review twice a year
  • Personal Healthcare Insurance beside Social and Medical Insurance
  • Teambuilding: from 2-3 times/year, both local and oversea
  • International working environment with foreign colleagues and partners
  • Opportunities for professional training on jobs and skills

 

Contact:

  • Email: recruitment@ecomobi.com
  • Phone: (+84) 246 6508 238
  • Skype: dinhhue.hr
  • Hanoi Office: No 1, Thai Ha street, Dong Da District, Hanoi

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