Customer Success Manager

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Team purpose: Ecomobi is looking for a Customer Success Manager to be the key point of contact formerchants. This role works closely with the Sales Team to take ownership of the relationship once a merchant is onboarded to the platform. CSMs serve customers with all their hearts, treat customers as their relatives, and bring joy to the customers' experience. S/he will:

Reporting lines:

  • Post holder reports to: Business Director

Key responsibilities:

  • Maintain close contact with merchants and provide training to new members of the merchants
  • Proactively identify opportunities with existing businesses and act as an advisor for clients
  • Be the go-to resource for any questions from merchants regarding the platform and services
  • Address any issues.
  • Work with internal teams to provide feedback on platform based on interactions with clients
  • Up-sale new service (if possible)

Competencies:

  • 1-2 years of experience in Customer Success for a SaaS/Cloud/advertising agency business
  • Problem solver who works well in a fast-paced environment
  • Customer oriented is a must.
  • Familiarity with consultative selling methodologies
  • Excellent verbal and written communication skills

Benefits:

  • Gross salary: Negotiable (Competency-based, up to 20.000.000 VND)
  • Commission: Monthly commission based on sales result, % profit of the business result
  • Bonus: Quarterly bonus, Yearly bonus based on working performance
  • Lunch allowance: 35.000 vnd/working day
  • Fund for Training & Development: all staffs can apply any training courses needed
  • Fund for Sport activities: all staffs can apply for the fund (up to 2.000.000 VND/person/year)
  • Personal Healthcare Insurance: will be applied for managers after probation time, for senior, junior and
  • fresher staffs who work at Ecomobi for more than 6 months (probation not included)
  • Teambuilding: from 2-3 times/year, both local and overseas
  • International working environment with foreign colleagues and partners
  • Opportunities for professional training on jobs and skills

Contact us:


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