Junior Customer Service


  • Full Time
  • Hanoi
  • 300-400$

Key responsibilities:

  • Attract potential customers by answering product and service questions; suggesting information about products and services.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Resolve customer complaints via phone, email, mail or social media
  • Assist with placement of orders, refunds, or exchanges
  • Other tasks assigned by team leader


  • Skill: Communication, negotiation and problem-solving skills
  • Knowledge: Market trend knowledge
  • Personality: Responsible, Trustworthy, Careful, Honest


  • Gross salary: Negotiable
  • Quarterly bonus and commission based on sales and working performance
  • Lunch allowance: 35.000 VND/working day
  • Teambuilding: from 2-3 times/year, both local and overseas
  • Stunning Fund for Training & Development and Sport Fund for all staf
  • International working environment with foreign colleagues and partners
  • Opportunities for professional training on jobs and skills

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