Why have I posted my ID card photos but my payments profile is still not approved?
Identity papers in payment profiles aren’t approved for a variety of reasons: The information on The identity papers has expired or is about to expire.
Account Management
How can I update my personal information if I used a relative’s details but am now 18?
There are two options: Option 1: Create a new account > You can still use the previously registered channel, but need to change another email.
Can I register an Ecomobi account if I am not 18 years old?
You can register an account, but the payment information needs to use the information of a relative (over 18 years old).
How can I change my personal information?
To secure your information as well as avoid violations of regulations, registered account information cannot be changed and Ecomobi also does not support changing account
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