Validation timeline?
The current validation time is at least 3 months. *Note: Validation time can be changed depending on advertisers.
Ecomobi Passio Platform
Where can I see the report?
You can access the app Ecomobi SSP > tab Report, furthermore, you can view the report on the website ssp.ecomobi.com > Performance > Report in
My account has lost orders, and reduced commission, what should I do?
Please contact the support team with the information related to the order for a quick check.
What to do with a cheating case?
When a KOL is found to be cheating, the KOL will be deducted from all commissions and will not be able to participate in the
What is fraud?
Fraud in Affiliate Marketing is acts that go against the standards in terms of content, form, or interference with unwarranted tricks to profit from Ecomobi
Why was my campaign registration disapproved?
Your channel violates campaign rules.
Why is the order value different from the price on the website?
There are three reasons: The order value on the dashboard is the price excluding VAT. The customer’s order uses a promotional/discount code. Product prices change,
Why is my Shopee order approved but the commission is zero?
There will be some categories that do not have commissions (orders are still accepted but the commission is zero). Please check the Commission Percentage of
Why does my account have many clicks but no orders?
It could be for a few reasons: Spread links or advertising content that is not attractive. The system has not been updated yet.
How to view affiliate marketing reports on the Ecomobi system
To access the report section, click on the settings icon in the right corner of the screen, and select Report. Then, the interface will display
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