How long does it take to receive the money after pressing Withdraw?
If KOL presses Withdraw on Monday, or Tuesday of the week (T), KOL will receive payment on Monday of the next week (T+1). If KOL presses Withdraw on Wednesday, Thursday,…
How to withdraw commission?
When your commission reaches the minimum pay, you can withdraw money by clicking the button Withdraw on the app Ecomobi SSP or via the website passio.eco.
I don’t know the payment process of Ecomobi.
Call X as the month you withdraw money from your account (X is January to December). If the user requests before 5 pm, the 3rd of X month, they will…
How do I know if my account has been approved or not for payment information?
Your payment information after being approved or not approved for any reason will be notified in the Notifications > Payments section.
Where can I see the report?
You can access the app Ecomobi SSP > tab Report, furthermore, you can view the report on the website ssp.ecomobi.com > Performance > Report in Short Version or Report >…
My account has lost orders, and reduced commission, what should I do?
Please contact the support team with the information related to the order for a quick check.
How can I update my personal information if I used a relative’s details but am now 18?
There are two options: Option 1: Create a new account > You can still use the previously registered channel, but need to change another email. Option 2: Create a sub-account…
Can I register an Ecomobi account if I am not 18 years old?
You can register an account, but the payment information needs to use the information of a relative (over 18 years old).
What to do with a cheating case?
When a KOL is found to be cheating, the KOL will be deducted from all commissions and will not be able to participate in the respective campaigns.
